Refund policy

Return and Refund Policy

At Leathers & Fabrics, we want you to be satisfied with your order. Because many of our products are cut specifically to the quantity requested, certain return restrictions apply.

Returns

Returns may be accepted within 14 days of delivery, provided that the item is:

  • Unused and in its original condition

  • Free from damage, stains, cutting, sewing, adhesive, or alteration

  • Returned in its original packaging where possible

  • Eligible for return under the conditions below

Before returning any item, please contact our customer support team for return authorization and instructions.

Items returned without prior approval may not be accepted.

Cut-to-Order Materials

Leather, faux leather, fabric, upholstery material, and other products that are cut to a customer-selected length or quantity are considered custom-cut products.

Custom-cut materials are generally non-returnable and non-refundable unless:

  • The wrong product was shipped

  • The material arrived damaged

  • There is a confirmed manufacturing defect

Please carefully review the product description, dimensions, color, and quantity before placing your order.

We strongly recommend ordering a sample before purchasing larger quantities whenever color, texture, thickness, or finish is critical to your project.

Color and Texture Variations

Leather and fabric materials may show natural or production-related variations in:

  • Color

  • Grain

  • Texture

  • Pattern placement

  • Surface finish

Colors may also appear slightly different depending on lighting, photography, screen settings, and production batches.

Minor variations are not normally considered defects.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging if the shipment was damaged during transit

Once reviewed, we may offer a replacement, partial refund, full refund, or another appropriate resolution depending on the circumstances.

Refunds

If your return is approved, we will inspect the returned product after it arrives.

Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is caused by an error on our part or an eligible damaged/defective product.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Return Shipping

Unless the product is defective, damaged, or incorrectly shipped, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service. Leathers & Fabrics is not responsible for returned packages that are lost or damaged during return transit.

Order Cancellations

If you need to cancel an order, please contact us as quickly as possible.

Orders that have already been cut, prepared, processed, or shipped may no longer be eligible for cancellation.

Non-Returnable Items

The following items cannot normally be returned:

  • Custom-cut leather or fabric

  • Personalized or specially produced materials

  • Used, cut, sewn, glued, installed, or altered products

  • Clearance or final-sale products where clearly stated

  • Samples, unless defective or incorrectly supplied

Contact Us

If you have any questions about a return, refund, damaged shipment, or your order, please contact us through the contact information provided on our website.

We will review your request and do our best to provide a fair and practical solution.